So we had a scenario recently when a service user (SU) called to cancel their lunch. A member of office staff cancelled the morning and the lunch visit. This meant that a diabetic SU went without a visit until tea time.
Would it be possible to have an alert set up where a text is sent for cancelled visits? So when my colleague cancelled both calls this would have sent the SU, or their family, a text to say the following perhaps?
I am sure this will also go down well with the CQC and safeguarding teams.
Customer support service by UserEcho