So we are using the Andriod app and iPhone browser to check in/out for our electronic call monitoring (a requirement with the Local Authority), but the Andriod App lets you check in/out at whatever time on whatever day and the iPhone browser has a sensitivity of +/- 30 minutes. I have been advised by support that this cannot be increased.
This confuses the carer, particularly on double carer visits. Carer 1 can log into tomorrows call without restriction (see separate post), but carer 2 on the same visit cannot log in if they are more than 30 minutes early/late. We are fielding a lot of calls from carer 2 who is worried that they will not get paid - we pay by the minute.
Being in domiciliary care delays are always inevitable. Please may we have a fix (Its on my Christmas list)
Customer support service by UserEcho