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Change time window for check in/out - Andriod app and iPhone browser work differently.

Concerned Well Wisher 3 years ago updated by Stephen Vaughan 3 years ago 2

So we are using the Andriod app and iPhone browser to check in/out for our electronic call monitoring (a requirement with the Local Authority), but the Andriod App lets you check in/out at whatever time on whatever day and the iPhone browser has a sensitivity of +/- 30 minutes. I have been advised by support that this cannot be increased.


This confuses the carer, particularly on double carer visits. Carer 1 can log into tomorrows call without restriction (see separate post), but carer 2 on the same visit cannot log in if they are more than 30 minutes early/late. We are fielding a lot of calls from carer 2 who is worried that they will not get paid - we pay by the minute.


Being in domiciliary care delays are always inevitable. Please may we have a fix (Its on my Christmas list)

Answer

Answer
Started

Hi, there is work taking place to bring these two things inline with each other.  We are going to use a configuration setting that can be changed per care agency.

Please look out for this functionality in the latest Android release.

Thanks.

Stephen.

GOOD, I'M SATISFIED
Satisfaction mark by Concerned Well Wisher 3 years ago
Answer
Started

Hi, there is work taking place to bring these two things inline with each other.  We are going to use a configuration setting that can be changed per care agency.

Please look out for this functionality in the latest Android release.

Thanks.

Stephen.