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Electronic Call Moitoring - QR Codes Within The Mobile App

Concerned Well Wisher 1 year ago in Mobile Carer App - CareForIT updated by Dan Farrell-Wright 2 months ago 4

We would really like to use the QR codes to check in/out of calls, but this function is not available through the mobile apps. This would be really helpful as an additional safeguard to compliment the GPS facility to ensure the carers are where they say that they are. 


To quote Benjamin Franklin referencing Shakespeare 'the rotten apple spoils his companion'.

The GPS has the 'warn' facility if people check in/out when they are too far, but when you have thousands of visits in a week this can become rather time consuming to monitor.

Answer

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QR codes are very easily copied - it is really just a black and white, so I could take a picture on my phone and then print out the QR code and carry it with me, I could then scan the QR code from anywhere.


We don't think that QR codes are a good way of completing call monitoring.

We have added support for iBeacons to the Carer App. These are small bluetooth devices which cannot easily be copied.

More information is available here:

https://support.care-for-it.com/news/improve-call-monitoring

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I also think this would make life easier for all concerned. There could then be NO ambiguity around our staff locations when they are logging in. Those who constantly state they have no data would be able to use the QR function instead.

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Hear hear. 


QR codes are widely available to log in and out across the sector. There appears to be the ability to use these on the web app so surely extending this to the iOS and Andriod should not be a big ask.

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QR codes would be very beneficial for us as we spend too much admin time on monitoring ECMs on a daily basis. Having this facility on other platforms such as Android and IOS would be really beneficial. Hope this can be put in place as soon as possible. Maybe a Christmas treat :)

Answer
Completed

QR codes are very easily copied - it is really just a black and white, so I could take a picture on my phone and then print out the QR code and carry it with me, I could then scan the QR code from anywhere.


We don't think that QR codes are a good way of completing call monitoring.

We have added support for iBeacons to the Carer App. These are small bluetooth devices which cannot easily be copied.

More information is available here:

https://support.care-for-it.com/news/improve-call-monitoring