Would it be possible to have care plans displayed on the CareForIT carer app to remove the need for a paper version to be left.

A major flaw is multiple check in. I have carers that are logged into calls for hours, and in some cases days, but they are able to log into the next call. As they have logged in and out themselves the call is reconciled. 

The local authority pay us by the minute and we pay the staff by the minute. When we run actual payroll some carers, with the above scenario, are shown to have worked more hours than they actually have. It is so time consuming to go through every single call to find and fix the issue. 

The computers do not allow multi log in so I hope this is a straight forward fix. Please, please, please fix this! It would be SO good if the system, at least, logged the carer out of the previous call as they check into the next call. My concern is missing something and being accused of fraud by the local authority. Not to mention the time I would save.

Display 2nd carers mobile number if double up call on visit information on the app, currently the app displays the name of the carer who will be joining you on the visit, but in case a carer is running late etc, they can communicate better.

In order to make bodymaps more user friendly especially on mobile devices

- Make bodymap read only upon user logs out or clicks done. 
- Make signature box read only after pressing done.

This is not user friendly on a mobile phone for larger body maps. When in portrait mode, you cannot move to the right of the map. When in landscape mode a user has to be very precise if they want to navigate up or down the screen. Any touch in the area on the bodymap results in a mark being recorded on the bodymap.

We would really like to use the QR codes to check in/out of calls, but this function is not available through the mobile apps. This would be really helpful as an additional safeguard to compliment the GPS facility to ensure the carers are where they say that they are. 

To quote Benjamin Franklin referencing Shakespeare 'the rotten apple spoils his companion'.

The GPS has the 'warn' facility if people check in/out when they are too far, but when you have thousands of visits in a week this can become rather time consuming to monitor.

Could you possibly add the ability for staff to click a 'Session Cancelled/Failed' button on the app.

If one of our staff gets to a visit and the service user chooses not to engage or use the session; currently, (correct me if i'm wrong), it has to be manually changed on a PC. Could this not be done by the staff member at the point of it happening? With a message sent to the system to flag it has occurred?

Thanking you,

Tony.

On the new app the care staff are not able to see who they are working with on the double manned calls, it's important that they are able to see who they are working so they can contact them direct if they are held up.

We are using the Andriod App for our electronic call monitoring (a requirement with the Local Authority). I love the speed the app provides to check in/out, but it comes at a price. We have found some carers log into calls for the day after. Some of these have been in error and some have been the carer pushing boundaries. The chancers check out of a call when they arrive at the next call.

I know we have a check in/out report (that is how I know so quickly what is happening - thank you), but it would help if we could have some restriction perhaps? Maybe you can not log into a visit that is for tomorrow? Introduce a time sensitivity, an hour +/- of the call? And finally, my personal favourite, lock the coordinates (so you have to be within 100/200 metres of the Service Users location)? 

Every user is different. Some flexibility around this would also be helpful. For example, agency A might like this set up, agency B might want to lock days and set the coordinates to 100m, and agency C might like 200m, whereas agency D would like a sensitivity of +/- an hour when others are happy with 30 minutes +/- of the planned/scheduled time. In short, I suppose what I mean is that I would like to set the parameters depending on my staff.

The current setup requires a full time post to amend times, run the check in/out report, and make the subsequent calls to discipline the carers. Please may we have a fix for this (this is also on my Christmas list)

We have recently started using CareFor and one of the features our care staff have requested is the ability to view all the previous & future visits scheduled along with displaying actual login times on the CareFor mobile app. At present we can only view visits for the next 5 days. This feature would help care staff especially to remind them of all the Service Users they have previously visited when providing feedback to case workers.  

One of the positive things of the previous app we used was having a calendar display pop up which allowed you to select a date you worked or scheduled to work to view the rota's. 

At present we have to write down the Client’s contact phone number and then dial it manually, is there any way it could be set so that simply tapping the number that is in the app will automatically dial that number please.