Do you have some fantastic ideas on how we could enhance CareForIT?
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CareForIT will keep you updated if your suggestion makes its way on to our road map.
adding a feature for staff to put in requests for annual leave - Currently using Bright HR to do this, so not using any of the current holiday features on CFI as this part of the feature isn't available. Also the ability to manually input holiday amounts, not just accrual, as some of our staff are on salaried and don't accrue leave, but are given full allowance at the start of the year.
The SMS message interface pop up each time you log into CareForIT with all the history of correspondence
The only way to remove them is to close down each one individually, which is time consuming.
Would be beneficial if there was a way to close all in one hit.
This has been done. When you click to minimise one SMS pop up you are now presented with an option to close all.
So we had a scenario recently when a service user (SU) called to cancel their lunch. A member of office staff cancelled the morning and the lunch visit. This meant that a diabetic SU went without a visit until tea time.
Would it be possible to have an alert set up where a text is sent for cancelled visits? So when my colleague cancelled both calls this would have sent the SU, or their family, a text to say the following perhaps?
I am sure this will also go down well with the CQC and safeguarding teams.
Were experiencing problems getting staff to accept invitations sent to their emails so that they can set up your system
We have staff who have changed their emails since we bought into this and no one knows how to change it
We have staff who cannot log in
Also why do we have to continually email you
when we are trying to do rotas and the messages keep popping up every 5 minuted is becoming quite annoying and time consuming, as we are having to manually click each one! Please can this be fixed as we have reported this on many occasions and nothing has changed.
Hello, Further to my previous feedback about e-mails I would like to add one more. Careforit creates an e-mail address associated with the service user number. So, for example, client 4 will have to following address "firstname.lastname@example.org". Likewise, client 248 will have the following address "email@example.com".
We are aiming to have all communications going directly into theclient's notes. However, If I send an e-mail to firstname.lastname@example.org (for example) from outside of careforit, the e-mail will be allocated to my own notes and not to that of client 4.
Can this be tweaked slightly. It is fine to allocate the message to my notes. But can it also be allocated to email@example.com as well?
Incidentally, If I delete my e-mail from careforit then the message does not get allocated to me. It will get allocated to the notes of client 4
Pictures and Attachments to e-mails sent directly into careforit do not show up in the note. We have to ask the service user (or staff member) to send the e-mail to an alternative e-mail addess. What happens to these attachments? Presumably they are stored somewhere in the system. They should still show up on the notes
When sending e-mails through the system you should not be restricted to just the e-mails recorded on the service users contact list. You should be able to manually enter the address that you want the e-mail to go to and just send it. That way, all communications regarding a service user can be in the Service User's notes.
Customer support service by UserEcho