Do you have some fantastic ideas on how we could enhance CareForIT?

Leave CareForIT feedback and let other users vote on your suggestion, the more votes received, the higher up the priority list the feature will go!

CareForIT will keep you updated if your suggestion makes its way on to our road map.

+1

Holiday requests

Lian Palmer 2 years ago in Pure CareForIT / Communication 0

adding a feature for staff to put in requests for annual leave - Currently using Bright HR to do this, so not using any of the current holiday features on CFI as this part of the feature isn't available. Also the ability to manually input holiday amounts, not just accrual, as some of our staff are on salaried and don't accrue leave, but are given full allowance at the start of the year.

+1
Completed

SMS pop ups

Howell Hughes 2 years ago in Pure CareForIT / Communication updated 2 years ago 1

The SMS message interface pop up each time you log into CareForIT with all the history of correspondence

The only way to remove them is to close down each one individually, which is time consuming.

Would be beneficial if there was a way to close all in one hit.

Answer
Howell Hughes 2 years ago

This has been done. When you click to minimise one SMS pop up you are now presented with an option to close all.

+1
Planned

Cancelled visit notification

Concerned Well Wisher 3 years ago in Pure CareForIT / Communication updated by Stephen Vaughan 3 years ago 1

So we had a scenario recently when a service user (SU) called to cancel their lunch. A member of office staff cancelled the morning and the lunch visit. This meant that a diabetic SU went without a visit until tea time.


Would it be possible to have an alert set up where a text is sent for cancelled visits? So when my colleague cancelled both calls this would have sent the SU, or their family, a text to say the following perhaps?


Dear SU (or family member)

As per your instructions, the morning and lunch call on x date have been cancelled. Please call the office on xxxxx xxx xxx if this is an error and you would like to reinstate the visits.

Kind regards, 
X Care 

I am sure this will also go down well with the CQC and safeguarding teams.

0

Email cover message

When emailing customer rotas we would like the option to be able to send the majority of them using the bulk emailing option where they are sent with a standard message (eg, Dear XXX, Please find attached your rota for the period XX to YY) but to be able to select others individually and have a box pop up that we can type a personal message into.
0

trying to invite staff to accept log on invitaions

mchereford 2 years ago in Pure CareForIT / Communication 0

Hi

Were experiencing problems getting staff to accept invitations sent to their emails so that they can set up your system

We have staff who have changed their emails since we bought into this and no one knows how to change it

We have staff who cannot log in

Also why do we have to continually email you

0

Messages

selina 2 years ago in Pure CareForIT / Communication 0

when we are trying to do rotas and the messages keep popping up every 5 minuted is becoming quite annoying and time consuming, as we are having to manually click each one! Please can this be fixed as we have reported this on many occasions and nothing has changed. 

0

E-mail distribution

Obi 2 years ago in Pure CareForIT / Communication 0

Hello, Further to my previous feedback about e-mails I would like to add one more. Careforit creates an e-mail address associated with the service user number. So, for example, client 4 will have to following address "client4@lifecarepro.care-for-it.com". Likewise, client 248 will have the following address "client248@lifecarepro.care-for-it.com".


We are aiming to have all communications going directly into theclient's notes. However, If I send an e-mail to client4@lifecarepro.care-for-it.com (for example) from outside of careforit, the e-mail will be allocated to my own notes and not to that of client 4.


Can this be tweaked slightly. It is fine to allocate the message to my notes. But can it also be allocated to client4@lifecarepro.care-for-it.com as well?


Incidentally, If I delete my e-mail from careforit then the message does not get allocated to me. It will get allocated to the notes of client 4

0

Attachments on e-mails

Obi 2 years ago in Pure CareForIT / Communication 0

Pictures and Attachments to e-mails sent directly into careforit do not show up in the note. We have to ask the service user (or staff member) to send the e-mail to an alternative e-mail addess. What happens to these attachments? Presumably they are stored somewhere in the system. They should still show up on the notes

0

emails

Obi 2 years ago in Pure CareForIT / Communication 0

When sending e-mails through the system you should not be restricted to just the e-mails recorded on the service users contact list. You should be able to manually enter the address that you want the e-mail to go to and just send it. That way, all communications regarding a service user can be in the Service User's notes.

0
Completed

View SMS received in date order rather than / as well as by staff member

Tony - Newbarn 3 years ago in Pure CareForIT / Communication updated by Stephen Vaughan 2 years ago 1

Would it be possible to view SMS messages received in different formats?


Currently, unless you see the SMS on your screen you would have to go into each individual staff member to view the SMS again.

Would it be possible to put a date range in; just like the List View, and get all the SMS received in that time frame.


Many thanks,


Tony.


Answer
Stephen Vaughan 2 years ago

Hi Tony, Great News!  We have created a standard report for you that will give you the ability to select a start and end date showing all the SMS's for that period.  As with startard reports you can then export this data to CSV and filter even further.


I hope this helps.


Thanks.