Do you have some fantastic ideas on how we could enhance CareForIT?
Leave CareForIT feedback and let other users vote on your suggestion, the more votes received, the higher up the priority list the feature will go!
CareForIT will keep you updated if your suggestion makes its way on to our road map.
E-mail distribution
Hello, Further to my previous feedback about e-mails I would like to add one more. Careforit creates an e-mail address associated with the service user number. So, for example, client 4 will have to following address "client4@lifecarepro.care-for-it.com". Likewise, client 248 will have the following address "client248@lifecarepro.care-for-it.com".
We are aiming to have all communications going directly into theclient's notes. However, If I send an e-mail to client4@lifecarepro.care-for-it.com (for example) from outside of careforit, the e-mail will be allocated to my own notes and not to that of client 4.
Can this be tweaked slightly. It is fine to allocate the message to my notes. But can it also be allocated to client4@lifecarepro.care-for-it.com as well?
Incidentally, If I delete my e-mail from careforit then the message does not get allocated to me. It will get allocated to the notes of client 4
Attachments on e-mails
Pictures and Attachments to e-mails sent directly into careforit do not show up in the note. We have to ask the service user (or staff member) to send the e-mail to an alternative e-mail addess. What happens to these attachments? Presumably they are stored somewhere in the system. They should still show up on the notes
emails
When sending e-mails through the system you should not be restricted to just the e-mails recorded on the service users contact list. You should be able to manually enter the address that you want the e-mail to go to and just send it. That way, all communications regarding a service user can be in the Service User's notes.
View SMS received in date order rather than / as well as by staff member
Would it be possible to view SMS messages received in different formats?
Currently, unless you see the SMS on your screen you would have to go into each individual staff member to view the SMS again.
Would it be possible to put a date range in; just like the List View, and get all the SMS received in that time frame.
Many thanks,
Tony.
Hi Tony, Great News! We have created a standard report for you that will give you the ability to select a start and end date showing all the SMS's for that period. As with startard reports you can then export this data to CSV and filter even further.
I hope this helps.
Thanks.
Visit Alerts as SMS instead of Email
Hi,
Would it not be easier to have alerts come through as an SMS, our alerts currently go to an umbrella email which then forwards to all employees rather than just the appointed member of staff responsible for alerts. Wouldn't this also increase response times for alert chasing as they would already have the on call phone with them.
Email Rota - Date Range
We want to email rotas for a date range not just one week.
Customer support service by UserEcho
