With only the weekly and fortnightly visit types available to use on our system, we could really do with having a 4 weekly visit type due to meeting the support needs of some service users who do only require 1 visit every 4 weeks and with this not currently available on visit frequency it does make it difficult.

We’d like an alert to come up when staff have been allocated visits which take them over their Target Hours. Similar to what happens with customer hours. 

We would like the option of being able to send monthly rotas 

The ability to drag and drop on the rotas year you have something similar however slot of the time the functionality doesn’t work

We email a 7 day rota to the carers so they can plan a week ahead (App only shows a few days). Any amendments are also emailed out. The schedule tab only saves the last pdf and the notes do not have a pdf attached. There is no record of any previous rota sent other than the last one.

Please can we attach the pdf to each note so we have a paper trail.

Can we please have it so that when clients schedules are sent via C4IT it does not give a time if the visit is not allocated.This causes issues when clients think there time is going to still be at the TBC time, We are unable to call every client once there visits are allocated, but causes lots of issues when they call in as the call time has been changed.

The ability to have a draft rota, published once complete. Also the feature to have a push notification sent to staff emails/mobiles to inform of any changes to rota.

When adding availability to support workers which is outside of their regular availability is it possible for this to be displayed as a different colour than the regular availability.  This will then allow us to see what additional hours staff have picked up.