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With only the weekly and fortnightly visit types available to use on our system, we could really do with having a 4 weekly visit type due to meeting the support needs of some service users who do only require 1 visit every 4 weeks and with this not currently available on visit frequency it does make it difficult.
We email a 7 day rota to the carers so they can plan a week ahead (App only shows a few days). Any amendments are also emailed out. The schedule tab only saves the last pdf and the notes do not have a pdf attached. There is no record of any previous rota sent other than the last one.
Please can we attach the pdf to each note so we have a paper trail.
Hi, we have added some functionality to the next release (due 27th March) of CareForIT which will add an attachment within a note on the carer profile.
Can we please have it so that when clients schedules are sent via C4IT it does not give a time if the visit is not allocated.This causes issues when clients think there time is going to still be at the TBC time, We are unable to call every client once there visits are allocated, but causes lots of issues when they call in as the call time has been changed.
Thank you for your message. Do you mean from the CareForIT mobile app? If so this is now available on the iphone v1.9 of the CareFor Carer Mobile app which is now available from the App store via this link
When adding availability to support workers which is outside of their regular availability is it possible for this to be displayed as a different colour than the regular availability. This will then allow us to see what additional hours staff have picked up.
Customer support service by UserEcho