Bugs
Multiple check in **URGENT**
A major flaw is multiple check in. I have carers that are logged into calls for hours, and in some cases days, but they are able to log into the next call. As they have logged in and out themselves the call is reconciled.
The local authority pay us by the minute and we pay the staff by the minute. When we run actual payroll some carers, with the above scenario, are shown to have worked more hours than they actually have. It is so time consuming to go through every single call to find and fix the issue.
The computers do not allow multi log in so I hope this is a straight forward fix. Please, please, please fix this! It would be SO good if the system, at least, logged the carer out of the previous call as they check into the next call. My concern is missing something and being accused of fraud by the local authority. Not to mention the time I would save.
Answer
I totally agree! The system is not fool proof and thus allows carers to stretch the visit as much as they would like to! Having to check each timesheet and fixing these errors slows down our payroll. Come on CareForIt, fix this as a matter of urgency as i have never known a software as open as this where carers can manipulate their visits to this extent!
Hi, Webformed are aware of the issue you talk about with multiple logins and longer logins. We believe that our software caters for varying circumstances when providing care. In the first instance, we plan to attack your first issue on the (currently android) mobile carer app where the carer is warned of things that may not be right with their check-in(visit is checking out too late, you are currently checked in to another visit, all can be found here, and here . This then puts the onus on the carer, in the sense that whenever this happens, they will be warned about it, and they make the decision not to check out on the other visit. In addition to this, we are currently about (in the next 2 weeks) about to start a piece of work that will cap the amount that a carer is paid on the visit if it goes over the planned time.
In addition to this, you can also view the Start Reports=>Check in Check out Positions within CareForIT, this wil show you a list, by the carer of occurrences where checkin was over/under delivered(this can also be exported to Excel, should you wish to do further analysis).
I hope this work will alleviate your stress with the product, please call the office if you want me to go through any further questions with you.
Thanks.
Stephen
Hi Stephen,
Thank you for the response. I hope you are well.
Kind regards,
Ali
Hi,
We are currently in beta testing of our Android and iOS CareFor IT carer mobile app which will have a configurable restriction for multiple check ins. We have the option to warn or prevent the user from checking in to multiple visits. This stops a second visit being checked in to without the first visit being checked out of.
As soon as this is out on general release we will inform you and request that you upgrade all carers to the new app.
The new app will also introduce more configurable settings around checking in and out and the carers location.
Overview
When a carer attempts to check in or check out of a visit, the app retrieves the current latitude and longitude of the device and compares this against the latitude and longitude of the visit location. The app will check if the distance between the two locations is within the acceptable radius. The radius can be set on an individual basis per visit location address.
Settings
There are three options that can be used to handle the check in and check out logic
mentioned above:
● Off - this option allows the carer to check in/ check out to a visit with no warning or
prevention regardless of their given location.
● Warning - this option will use the above logic and if the carer is outside of the
acceptable radius, the app will warn the user, but crucially, allow them to continue to
check in or check out (see reports section below).
● Strict - this option will use the above logic and if the carer is outside of the acceptable
radius, the app will prevent the user from continuing, showing an explanation that
they are too far away from the location to proceed with the action.
These warnings can be set separately for check in and check out. There are two options
available, which allows flexibility, for example, to be strict on check in but more lenient on
check out.
Strategy
In effect, the above settings allow the system to be as relaxed or as strict as required. Using a combination of the settings, along with differing radius's, dependant on the quality of GPS signal in a given location, this should provide a flexible solution to become more sure of a carer’s location on check in and check out.
Reports
If warning is selected as the appropriate setting on check in and/ or check out, a report can be generated which, using similar logic as stated above, will check the latitude and longitude of the visit location address and compare it to the latitude and longitude recorded on check in and check out. When taking into account the set radius, the report can flag up any carers
who were warned that they were too far away but ultimately, overrode that warning and continued regardless.
Conclusion
In conclusion, by combining check in and check out settings, individual property radius's and relevant reports, it’s very possible to provide a solution where all visits that are being dealt with via the CareForIT Carer app are precisely recorded and those that were interacted outside of the permitted radius are very prevalent.
As soon as this is released we will inform you and request that you upgrade all carers to the new app.
Please keep an eye out on our new section of the support site to keep up with the latest updates.
https://support.care-for-it.com/news
Best Regards
Howell Hughes
Client Engagement Manager
Customer support service by UserEcho
Hi,
We are currently in beta testing of our Android and iOS CareFor IT carer mobile app which will have a configurable restriction for multiple check ins. We have the option to warn or prevent the user from checking in to multiple visits. This stops a second visit being checked in to without the first visit being checked out of.
As soon as this is out on general release we will inform you and request that you upgrade all carers to the new app.
The new app will also introduce more configurable settings around checking in and out and the carers location.
Overview
When a carer attempts to check in or check out of a visit, the app retrieves the current latitude and longitude of the device and compares this against the latitude and longitude of the visit location. The app will check if the distance between the two locations is within the acceptable radius. The radius can be set on an individual basis per visit location address.
Settings
There are three options that can be used to handle the check in and check out logic
mentioned above:
● Off - this option allows the carer to check in/ check out to a visit with no warning or
prevention regardless of their given location.
● Warning - this option will use the above logic and if the carer is outside of the
acceptable radius, the app will warn the user, but crucially, allow them to continue to
check in or check out (see reports section below).
● Strict - this option will use the above logic and if the carer is outside of the acceptable
radius, the app will prevent the user from continuing, showing an explanation that
they are too far away from the location to proceed with the action.
These warnings can be set separately for check in and check out. There are two options
available, which allows flexibility, for example, to be strict on check in but more lenient on
check out.
Strategy
In effect, the above settings allow the system to be as relaxed or as strict as required. Using a combination of the settings, along with differing radius's, dependant on the quality of GPS signal in a given location, this should provide a flexible solution to become more sure of a carer’s location on check in and check out.
Reports
If warning is selected as the appropriate setting on check in and/ or check out, a report can be generated which, using similar logic as stated above, will check the latitude and longitude of the visit location address and compare it to the latitude and longitude recorded on check in and check out. When taking into account the set radius, the report can flag up any carers
who were warned that they were too far away but ultimately, overrode that warning and continued regardless.
Conclusion
In conclusion, by combining check in and check out settings, individual property radius's and relevant reports, it’s very possible to provide a solution where all visits that are being dealt with via the CareForIT Carer app are precisely recorded and those that were interacted outside of the permitted radius are very prevalent.
As soon as this is released we will inform you and request that you upgrade all carers to the new app.
Please keep an eye out on our new section of the support site to keep up with the latest updates.
https://support.care-for-it.com/news
Best Regards
Howell Hughes
Client Engagement Manager