A major flaw is multiple check in. I have carers that are logged into calls for hours, and in some cases days, but they are able to log into the next call. As they have logged in and out themselves the call is reconciled.
The local authority pay us by the minute and we pay the staff by the minute. When we run actual payroll some carers, with the above scenario, are shown to have worked more hours than they actually have. It is so time consuming to go through every single call to find and fix the issue.
The computers do not allow multi log in so I hope this is a straight forward fix. Please, please, please fix this! It would be SO good if the system, at least, logged the carer out of the previous call as they check into the next call. My concern is missing something and being accused of fraud by the local authority. Not to mention the time I would save.
Customer support service by UserEcho