There should be an option to see what time you clock into a call and clock out of calls

that I was wondering if there was some way that we could have the log in and out times captured on the phones like our old system did. When it comes to filling in the diary before you leave you have to put the time and no-one ever remembers the exact time they got there so are ringing office staff to ask. This is also an issue for people who want to stay at the call the exact length of time.

The other issue is that there is no way of knowing a change has been made to your rota. On our old system again a red circle would appear at the top notifying of changes and support workers knew to re fresh there phones. I think this would be another very useful addition if you could do it.

Also if you cancel a call on a support worker you cannot allocate another call in its place if the support workers name is on it even though it is cancelled until you remove the support workers name

Mobile App needs to be able to automatically send a message to staff if something on their rota/schedule has changed. E.g. visits added, amended, deleted. Also when there has been information added to the record of a client they are due to visit e.g. now needs to take X drug in the morning. At the moment, after we have made the change we then have to also duplicate the information in a text or email to the staff member.

Nathan from Ceemac, would like the Service user`s main contact number to be shown on the front screen of the app, or via a link.  So if the carer is running late, they can contact the client, so stopping them having to keep calling the office.   Also Nathan would like double app carer information including the carers phone number to be displayed on the app.

The worst place to put a Logout button is on the main screen right next to the edge of the phone and near the refresh by button.

so far I have managed to log out in error twice when just carrying my phone.  It then is a pain to log back in looking up passwords for the app and the secondary security we have set up. 

i am aware this has happened to multiple colleagues which ment they have had to stop using the app on until they can finish there shift. 

if a log out button is needed I strongly recommend you need a few steps to get to it to prevent this problem. 

i honestly can not think of a worse place it could have been put.  

Is there a chance that we can have integrated Food & Fluid charts so staff can log this on a daily basis?

Receive messages from staff via mobile app and/or WhatsApp.

Offer shifts to staff via app messaging and allow them to accept / reject via the app or use WhatsApp.

See calls on the app for 2 weeks rather then just 4 days. As I have to keep telling my carers what their next shift is 

Hi

Our carer’s have mentioned they would like to see a hyperlink for contact numbers added within CareFor. This would allow to call numbers directly at the tap of a button instead of carers needing to write numbers down on paper etc.