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A way to highlight late calls

Chez 2 months ago in Pure CareForIT 0

An easy way to quickly see any calls checked into 15 minutes or more later than the scheduled time, for the purpose of late call audits. Currently, the system only highlights them red when they're late until they check in. This means we have to check every call individually which isn't practical when there are hundreds of them. Is there a way you can bring attention to, or highlight, calls that are checked into 15 minutes or more later. Thank you :)