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Under review

Invoicing Errors for overnight services over month end

Harley Bird 2 years ago in Pure CareForIT / Finance updated by Stephen Vaughan 2 years ago 1

There is a serious bug with the invoicing of overnight services that run over month end.


I have just discovered that the portion of the service that fall into the later month is being invoiced at a charge of £0.00.. When I voided the invoice and checked everything and then processed the invoice again it then did add the charge, I hadn't actually changed anything..


Re-running the accounts report still shows this service as unvoiced even though it is clearly shown on the new invoice..


I would imagine that if this bug has been around for a while it has probably costs up a fair amount of money but we naturally assumed this had all been tested and was working correctly..

Answer

Answer
Under review

Hi Harley, We need to address this as part of a support ticket, I will close this one down.  Rest ausured we are looking at your support ticket.  Thanks.  Stephen.

Answer
Under review

Hi Harley, We need to address this as part of a support ticket, I will close this one down.  Rest ausured we are looking at your support ticket.  Thanks.  Stephen.