Do you have some fantastic ideas on how we could enhance CareForIT?
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CareForIT will keep you updated if your suggestion makes its way on to our road map.
Stop payroll adding mileage for cancelled visits
Current system calculates and adds mileage to carers payroll for cancelled visits which it obviously shouldn't..
Hi, we have the ability to pay zero miliage in our Beta system. You would have to cancel the visit and select a travel type that was zero pay.
If you would like to go onto our Beta system please contact your account manager or someone on the helpdesk.
Here is what the development looks like:
https://support.care-for-it.com/news/travel-types-payroll
Thanks.
Stephen.
Care plans on Mobile App
Would it be possible to have care plans displayed on the CareForIT carer app to remove the need for a paper version to be left.
We have recently deployed Care Plans on mobiles.
You are able to configure questions on your care plans from the Settings->Service page (click on the relevant cog)
You can also add additional elements to the care plan (such as the new COVID-19 Risk Assessment)
Carers can then see the careplan on the v1.95+ of the Carer App
Multiple check in **URGENT**
A major flaw is multiple check in. I have carers that are logged into calls for hours, and in some cases days, but they are able to log into the next call. As they have logged in and out themselves the call is reconciled.
The local authority pay us by the minute and we pay the staff by the minute. When we run actual payroll some carers, with the above scenario, are shown to have worked more hours than they actually have. It is so time consuming to go through every single call to find and fix the issue.
The computers do not allow multi log in so I hope this is a straight forward fix. Please, please, please fix this! It would be SO good if the system, at least, logged the carer out of the previous call as they check into the next call. My concern is missing something and being accused of fraud by the local authority. Not to mention the time I would save.
Hi,
We are currently in beta testing of our Android and iOS CareFor IT carer mobile app which will have a configurable restriction for multiple check ins. We have the option to warn or prevent the user from checking in to multiple visits. This stops a second visit being checked in to without the first visit being checked out of.
As soon as this is out on general release we will inform you and request that you upgrade all carers to the new app.
The new app will also introduce more configurable settings around checking in and out and the carers location.
Overview
When a carer attempts to check in or check out of a visit, the app retrieves the current latitude and longitude of the device and compares this against the latitude and longitude of the visit location. The app will check if the distance between the two locations is within the acceptable radius. The radius can be set on an individual basis per visit location address.
Settings
There are three options that can be used to handle the check in and check out logic
mentioned above:
● Off - this option allows the carer to check in/ check out to a visit with no warning or
prevention regardless of their given location.
● Warning - this option will use the above logic and if the carer is outside of the
acceptable radius, the app will warn the user, but crucially, allow them to continue to
check in or check out (see reports section below).
● Strict - this option will use the above logic and if the carer is outside of the acceptable
radius, the app will prevent the user from continuing, showing an explanation that
they are too far away from the location to proceed with the action.
These warnings can be set separately for check in and check out. There are two options
available, which allows flexibility, for example, to be strict on check in but more lenient on
check out.
Strategy
In effect, the above settings allow the system to be as relaxed or as strict as required. Using a combination of the settings, along with differing radius's, dependant on the quality of GPS signal in a given location, this should provide a flexible solution to become more sure of a carer’s location on check in and check out.
Reports
If warning is selected as the appropriate setting on check in and/ or check out, a report can be generated which, using similar logic as stated above, will check the latitude and longitude of the visit location address and compare it to the latitude and longitude recorded on check in and check out. When taking into account the set radius, the report can flag up any carers
who were warned that they were too far away but ultimately, overrode that warning and continued regardless.
Conclusion
In conclusion, by combining check in and check out settings, individual property radius's and relevant reports, it’s very possible to provide a solution where all visits that are being dealt with via the CareForIT Carer app are precisely recorded and those that were interacted outside of the permitted radius are very prevalent.
As soon as this is released we will inform you and request that you upgrade all carers to the new app.
Please keep an eye out on our new section of the support site to keep up with the latest updates.
https://support.care-for-it.com/news
Best Regards
Howell Hughes
Client Engagement Manager
Print SU list should include ALL pages.
When printing an SU list from the Service User page would be good to be able to include ALL rather than having to print each individual page..
This functionality has been updated you are now able to select all service users across all pages from the service user page.
Medication specific to each call
It would be really helpful and cut down on user error if the medications that are visible to carers are specific to the call they are attending.
It is also very difficult to make sure that the varying doses of warfarin are clear. we have clients for example who have 3mg Monday, Wednesday, Friday and Sunday and 2.5mg on Tuesday, Thursday and Saturday.
Maybe being able to highlight in red would help.
We are also having problems with a medication that is taken every other day. There isn't anyway of checking which day it has been taken and which day it hasn't unless it is written on the notes. It should be possible to make it work within the medication part of the app.
Electronic Call Moitoring - QR Codes Within The Mobile App
We would really like to use the QR codes to check in/out of calls, but this function is not available through the mobile apps. This would be really helpful as an additional safeguard to compliment the GPS facility to ensure the carers are where they say that they are.
To quote Benjamin Franklin referencing Shakespeare 'the rotten apple spoils his companion'.
The GPS has the 'warn' facility if people check in/out when they are too far, but when you have thousands of visits in a week this can become rather time consuming to monitor.
QR codes are very easily copied - it is really just a black and white, so I could take a picture on my phone and then print out the QR code and carry it with me, I could then scan the QR code from anywhere.
We don't think that QR codes are a good way of completing call monitoring.
We have added support for iBeacons to the Carer App. These are small bluetooth devices which cannot easily be copied.
More information is available here:
https://support.care-for-it.com/news/improve-call-monitoring
Show both names for double manned calls
On the new app the care staff are not able to see who they are working with on the double manned calls, it's important that they are able to see who they are working so they can contact them direct if they are held up.
Bulk 'email rota' to save each rota as a pdf in carer notes schedule tab
We email a 7 day rota to the carers so they can plan a week ahead (App only shows a few days). Any amendments are also emailed out. The schedule tab only saves the last pdf and the notes do not have a pdf attached. There is no record of any previous rota sent other than the last one.
Please can we attach the pdf to each note so we have a paper trail.
Hi, we have added some functionality to the next release (due 27th March) of CareForIT which will add an attachment within a note on the carer profile.
Change time window for check in/out - Andriod app and iPhone browser work differently.
So we are using the Andriod app and iPhone browser to check in/out for our electronic call monitoring (a requirement with the Local Authority), but the Andriod App lets you check in/out at whatever time on whatever day and the iPhone browser has a sensitivity of +/- 30 minutes. I have been advised by support that this cannot be increased.
This confuses the carer, particularly on double carer visits. Carer 1 can log into tomorrows call without restriction (see separate post), but carer 2 on the same visit cannot log in if they are more than 30 minutes early/late. We are fielding a lot of calls from carer 2 who is worried that they will not get paid - we pay by the minute.
Being in domiciliary care delays are always inevitable. Please may we have a fix (Its on my Christmas list)
Hi, there is work taking place to bring these two things inline with each other. We are going to use a configuration setting that can be changed per care agency.
Please look out for this functionality in the latest Android release.
Thanks.
Stephen.
Last generated Client schedule to be saved
Louisa Home Care would like any emailed schedules sent to clients to be saved as a pdf which can be accessed from the Schedule tab, or saved as an attachment with the email note
Hi, we have added some functionality to the next release (due 27th March) of CareForIT which will add an attachment within a note on the carer profile.
Customer support service by UserEcho
