Request for the system to be able to apply a buffer inbetween calls to allow a selectable amount of time gap between all calls.

I have a real concern that at present the phone app could be accessed by persons other than the member of staff it is assigned to. If someone was to pick up their phone, there is a chance they could open the app and see confidential items including addresses and key safe numbers. I know staff should be vigilant but it only takes one instance of this to put an already vulnerable person at a high risk of abuse.

Please let me know if there is a default setting that would mean my staff would need to log on/off with a password at each call, or if there is a simpler solution to what could become a very real threat.

Hi, woul dit be possible to build in a function whereby a note category can be added once a note has been saved - at present you can change a category once saved but not add a category if one has not been used.

We have a planned price increase and currently there is no way to change the charge rates in advance - this is a business necessity as some of the invoices will go across both rate cards but I have to  charge at the old rate or do manual invoices 

RECRUITMENT PROCESS - New applicant details to be added to system that can be monitored & reviewed (to asses recruitment process) and transferred to active carer status once employed without the need to re enter all details again ?

So we had a scenario recently when a service user (SU) called to cancel their lunch. A member of office staff cancelled the morning and the lunch visit. This meant that a diabetic SU went without a visit until tea time.

Would it be possible to have an alert set up where a text is sent for cancelled visits? So when my colleague cancelled both calls this would have sent the SU, or their family, a text to say the following perhaps?

I am sure this will also go down well with the CQC and safeguarding teams.

When you are allocating regular carers to the regular visits you use the cog in the careplan. All the cogs are the same colour whether a regular carer has been allocated or not. We recently transferred all our calls to this system and it was rather time consuming. It would be help if we could see what is assigned a regular carer and what is not without having to open each call.

Could an addition be made to the equality and diversity tab within the personal section on staff profile page to capture nationality?

Would be good if there was a boolean flag on the SU record indicating that the invoice should be emailed.. Then on the invoices screen it would simply be a case of selecting all invoices and using the bulk action to send the emails.. Those with the flag set will be processed and marked and those without the flag set will be skipped.. Will make the process a lot quicker than working through a separate list of who wants the invoice emailed to them.

On the desktop or list view it shows you Scheduled Care Hours - currently the figures provided include all hours that occur from the previous 24 hours if the assignment goes through the night.

Care For IT does not accurately show amount of care hours per day/week due to this.

It would be great to have the desktop view or list view showing accurate amount of hours between a specified date range so that this can be used for businesses to record how the business is doing week by week or day by day depending on the date range chosen.

It could also be used as a clear visual aid for office staff who are using this on a daily basis so that they have a target to aim for.