It would be really helpful if 'FAMILY'could be added to the drop down,  It would help us keep much more complete records. 

It would be useful from an admin perspective to save time if someone was booking two weeks off when you are adding the visit you could select the full duration of the holiday and it can use the preset availability to work out the amount of days off the rota. For example if a part time carer works Monday, Wednesday and Friday and wants 2 weeks off you could select the full 14 day term and only use 6 days holiday as the availability is predefined.

There should be an option to see what time you clock into a call and clock out of calls

Export payroll CSV to sage. We need a script format that sage can read. Would this be a bespoke request or something that most of us could use. We only need a few parameters but the payroll CSV pulls through everything.

When no rate is entered but there are values in higher rate levels (i.e no 15min rate but 30min is populated) than the empty level, use the next rate up

that I was wondering if there was some way that we could have the log in and out times captured on the phones like our old system did. When it comes to filling in the diary before you leave you have to put the time and no-one ever remembers the exact time they got there so are ringing office staff to ask. This is also an issue for people who want to stay at the call the exact length of time.

The other issue is that there is no way of knowing a change has been made to your rota. On our old system again a red circle would appear at the top notifying of changes and support workers knew to re fresh there phones. I think this would be another very useful addition if you could do it.

Also if you cancel a call on a support worker you cannot allocate another call in its place if the support workers name is on it even though it is cancelled until you remove the support workers name

The ability to create default rate cards for all assignments based on for example: WBC, Private(new rate) and Private(old rate)

Currently we have to manually edit each individual rate card for each assignment and when a change needs to be made, every single assignment must be amended.

I suggest some way for us to create set rate cards that can just be added to the assignments and when prices change. it changes for all of them. As opposed to having to go through each assignment individually and edit each card.