When adding a note it would be great if carers could add an attachment to this. Some of our staff shop for individuals or do paperwork for them. They then have to email this over or drop it into the office. If they could add an attachment to the note like a picture or document this would make things a lot easier. 

Hi

We have noticed on CareFor under ‘care plan > regular visit / services’ we are able to edit the ‘service end dates’ but not ‘service start dates’. If we want to amend the ‘service start dates’ under care plan we have to delete the respective visits and start again.

Can you please look into this and try make configuration changes to allow us to be able to edit ‘service start dates’.

As our Reablement service is a short term intervention (up to 6 weeks) of working with Service Users - we are required to report back to senior management of our service performance statistics on a monthly/quarterly/yearly basis.

The current reports available through CareFor at present are quite basic and not so useful. Therefore, we have come up with some useful reports which we feel should be made available within CareFor for us and other care providers:

Service report

Total number of new referrals
Total number of new cases started by month or over a period (with total number of new hours scheduled)
Total number of cases closed over a period (with total number of hours no longer scheduled)
Hours of care provided by carer/ service over a period
Hours of care provided per region over a period (North / South)
Scheduled contact time as a percentage of total hours available over a period
Actual contact time as a percentage of total hours available over a period
Actual contact time as a percentage of total hours scheduled over a period
Cancellation per Service User / service over a period
Total number of unused hours over a period

Service Users

Age distribution of service users over a period of time
18-65
66-75
75-80
80-85
85+

Total no of users over a period of time
Gender distribution over a period of time
Number of male users
Number of Female users
Duration of service provision

Number of cases open for

0 - 48 hours

2 days - 2 weeks

2 - 4 weeks

4 - 6 weeks

Over 6 weeks

No of returning cases over a period

Total number of care packages provided over a period

Outcome report over a period

Outcome of number of Service Users:
Independent
Increase
Decrease
Remain the same
Complete
Incomplete
No of complaint over a period
Accident report over a period per Service User / Staff

Management information

Sickness days per staff / service over a period
Training days per staff / service over a period
Meetings days per staff / service over a period
Annual leave per staff / service over a period

We have established when printing the carer schedules from CareFor we are not getting all the Service User basic information printed i.e. contact numbers, date of birth etc.

In case our care staff misplace their work mobile devices we need to have a contingency plan in place and unfortunately if we are unable to provide our care staff with all the tools to go about doing their job it makes life difficult for them and creates extra work for office staff.

We would appreciate if this can be updated and implemented in the current system.

We have identified at present you are unable to input holiday & sickness in bulk on CareFor. Also, the current system only tells us holidays/sickness in hours which is fine but telling us the number of days off would be helpful.

For example, if a care staff is on annual leave for 2 weeks you have to input each day as oppose to use start & end date. The system should be able to use the care staff availability to work out how many hours & days off they will be using in that 2 week period. 
Even if you try block book days off or add sickness it does not show clearly under the 'grid view' or 'visits - holiday/sickness' screen. 

When in either Clients or Staff/Carers etc when searching for/accessing record
a. it would be useful to be able to find record unilaterally whether it was active, suspended or archived
or
b.when searching for client under say H, if not there in Active when you click on Suspended or Archived it would still be on the H section instead of reverting to All Clients

It would be useful if an additional one or more items were included in the Client Data Extract – such as Care Manager
or in the Staff Data Extract – such as regions could be selected either as now individually or together as a group.
or
A custom report building option able to access the relevant items from the care plan, more for analysis/ up to date info reporting rather than overall data reports – Client Data Extract which has a use in its own right.

The option to delete a Carers/Staff record, especially if there is a duplicate record or if they subsequently are not employed by us.

Is it possible to have the ability to exclude carers from working with other carers?

Can we have the facility to allow Ambulance Crews to have 20-30 mins access to Client's Notes. Known as "EMERGENCY GRAB".