Rate changes should only affect future dated call and not anything prior to this

Pictures and Attachments to e-mails sent directly into careforit do not show up in the note. We have to ask the service user (or staff member) to send the e-mail to an alternative e-mail addess. What happens to these attachments? Presumably they are stored somewhere in the system. They should still show up on the notes

When sending e-mails through the system you should not be restricted to just the e-mails recorded on the service users contact list. You should be able to manually enter the address that you want the e-mail to go to and just send it. That way, all communications regarding a service user can be in the Service User's notes.

Would it be possible to view SMS messages received in different formats?

Currently, unless you see the SMS on your screen you would have to go into each individual staff member to view the SMS again.

Would it be possible to put a date range in; just like the List View, and get all the SMS received in that time frame.

Many thanks,

Tony.

For cleaning up prior to invoicing it would be very useful to have an "Not Reconciled" filter option on the list view.

Gary Hayes from One Care DCS would like the ability of a drop down list of other carers when adding a personal or private note, to record what has been discussed with all carer`s, so not having to enter the same note several times against each carer.  Gary does not want to use an e-mail, due it being a private note that carers are not able to view.

Ability to record more than one staff member against a note, for example when raising a complaint, the carer who raised it, the person to action it, the Manager who is going to sign it off.  Also to allow a review date and end date for each note, like an event.  2 customer`s have requested this.

Good afternoon,

Is there any possibility in the future that the annual leave can be accumulated by the system? We pay entitled annual leave accrued hourly but have to work out average hours accumulated. On the current system, there is set entitled leave in days but staff must be paid holiday pay based on their hours worked by law and this is really difficult due to fluctuating hours. It all has to be worked out individually. By law staff are entitled to 7.25 minutes annual leave for every hour they work and I assume all other employers are working on this basis as it is law. If we underpay them (I haven't but it could be very easily done), we would get fined £5000. We are no longer allowed to pay a percentage of average hours worked, it has be hours accumulated.

Is there any scope for the system to bank 7.25 minutes per hour in an annual leave box to help us monitor the staff's entitlement?  I am happy to discuss this with Steven if I haven't explained this properly.

Many thanks

Kelly 

When we send schedules out to our team, on occasion the system fails to successfully send the email (could be for a load of reasons). Currently this failure is shown in the 'System Events' window, however this window is also populated with loads of other notifications, most of which are not really system failures. When Care-For-IT has a genuine system failure, can we have an email sent to selected email address(es) to notify of the system failure please?